Refund and Returns Policy

1. General Policy

At stampcollect, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

To be eligible for a return, the following criteria must be met:

• The item must be unused, undamaged, and in its original packaging.
• The return request must be submitted within 30 days of the delivery date.
• Proof of purchase (order number and receipt) must be provided.

3. Non‑returnable Items

The following items cannot be returned or refunded:

• Custom or personalized stamps.
• Items marked as “Final Sale” at the time of purchase.
• Products that have been opened, altered, or used.

4. Return Process

4.1. Initiating a Return

Contact our support team at [email protected] or call +1 (628) 563-5420. Provide your order number, the reason for the return, and any supporting photos if applicable.

4.2. Shipping the Return

Once your request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping. You are responsible for the cost of return shipping unless the return is due to an error on our part.

4.3. Inspection and Refund

Upon receipt, stampcollect will inspect the returned item. If the item meets the eligibility criteria, a refund will be processed to the original payment method within 7‑10 business days. Shipping charges are non‑refundable unless the return is a result of our mistake.

5. Exchanges

Exchanges are handled as a return followed by a new purchase. Follow the return process outlined above, then place a new order for the desired item.

6. Cancellations

Orders may be cancelled before they are shipped. To cancel, contact us promptly at [email protected] or +1 (628) 563-5420. If the order has already been dispatched, the standard return procedure applies.

7. User Responsibilities

Customers are responsible for providing accurate contact and shipping information. Failure to do so may result in delayed or undeliverable shipments, for which stampcollect is not liable.

8. Legal Disclaimer

stampcollect reserves the right to modify this Refund and Returns Policy at any time without prior notice. The policy does not affect any statutory rights you may have under applicable consumer protection laws.

9. Contact Information

If you have any questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1 (628) 563-5420
• Address: 9795 Southwest 23rd Drive, San Francisco, California 94174, United States